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Use Google Calender to schedule and plan meetings with customers Use Google Calendar to set up meetings with customers
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For instance, the team at Schnucks uses Google Keep to create tasks and reminders and also take meeting notes. You can also refer to these FAQs while designing your knowledge base and add relevant Help articles to minimize customer queries.Īgents can also use Keep to make their private to-do lists to manage their daily work. Keep is also a great place to record FAQs you get from customers, so the support team can access them easily. You can then share these notes with the required departments to enhance the customer experience.
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Whether it’s about fixing an error, developing new product features, or building a fresh product design, Keep can help you store all customer feedback in one place. Use Keep to note down regular feedback you receive from customers about your services and products. Support teams can use it to keep a record of customer service feedback, make to-do lists to keep crucial tasks in the forefront, and keep FAQs handy for instant reference. Google Keep is a note-taking service by Google. Use Google Keep to note down important customer feedback, support FAQs, and more Hiver addresses the above drawbacks and helps you turn Gmail into a helpdesk for your customer service team. Since Google Groups and Collaborative Inbox don’t provide reports, it’s difficult to pinpoint the aspects where your support team needs help or improvements. Metrics and reports help track support performance.It’s difficult to know which team member is in charge of which customer emails.If another team member needs to pick up a conversation, they don’t have enough context, as there’s no way to leave private notes next to customer emails.Thanks to Gmail’s mobile app and its easy-to-use interface and mobility, employees can access customer emails on the go on their tablets or mobile devices.ĭespite their ease of use, there are still some aspects where Google Groups and Collaborative Inbox fall short when it comes to managing customer emails. Take a look at how Buffalo Tours uses Gmail to manage customer emails. Permissions required to convert a Google Group into a Collaborative Inbox Incoming emails from customers are sent to the Gmail account of the members added to the group’s inbox. Set up a group with the address and assign your agents as members. If you need a shared mailbox for your customer service team, you can create a common team inbox using Google Groups and use it to manage customer queries. Set up a shared inbox in Gmail for customer support Let’s take a look at the ways you can use some of these apps: 1. There are several Google products including popular apps like Gmail, Google Keep, Google Meet, Google Docs and Google Sheets that support teams can use to deliver better service to their customers. Bonus: How Investing in a Gmail-based Help Desk Helps Google Workspace Usersħ Tips to Use Google Workspace for Customer Service.Use complementary tools to enhance customer service processes Use Google Drive to save customer service docs and materials Use Google Meet for webinars and support training Use Google Keep to make customer service to-do lists and store feedback Organize incoming emails into categories and labels 7 Tips to Use Google Workspace for Customer Service.In this piece, we’ll dive into seven ways you can use Google Workspace tools to deliver better customer service.
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You can share spreadsheets and other documents, hold video conferences, chat, and plan meetings easily with your team using the calendar feature.Īpplied to customer service, Google Workspace helps you effectively communicate with customers, store customer service data, and manage customer service requests. It is a collection of Google apps and tools that make team collaboration simple and effective.
#Google workspace customer service free
If you’ve been using Google Workspace (formerly known as G Suite) for a while, you know it’s a lot more than free email.